可是沒想到，打家竟然等了將近45分鐘，才上第一道菜，而上來的蛇羹，和之前所吃過的蛇羹味道差了一大截! 最重要的是羊腩堡到最後都還沒有上!? 總之，這次去麒麟的經驗真的很教人失望!
Dear Mr. Chang,
Thank you for your email of March 26, 2010 regarding the incident of March 24, 2010. Please accept our most sincere apology for the unpleasant dining experience this has caused you and your guests. Upon receipt of your email, we immediately initiated an investigation into this matter, and would like to share our findings with you.
We realize that it was fairly busy that evening, yet it is no excuse to take the server such a long time to bring you tea. We also find it unacceptable for the server to forget your order of Lamb Pot. We have to admit that the quality of service on that particular day was well below our standard, and we apologize for that. We have already asked our dining room personnel to be more vigilant, and our kitchen personnel to be more attentive to quality control, hoping this would avoid the recurrence of similar incidents.
Mr. Chang, we appreciate you taking the time to let us know of our shortcomings. We truly value your feedback and the support you have given us over the past 17 years.
Again, please accept our sincere apology, and we hope you will give us another opportunity to serve you again soon at Kirin.
Yours very truly,
Kimble K.P. Chan